14-day return policy

Home14-day return policy
  • The consumer has the right to withdraw from the sales contract within 14 (fourteen) days from the day of delivery of the goods. The right to withdraw from the sales contract does not apply to additional costs selected in the e-shop resulting from the Buyer’s preferred delivery method.

  • In case of withdrawal from the contract of sale, the goods must be intact and returned in a complete set with all accessories and original packaging (protective films must not be removed).

  • Special order items cannot be returned; these products are marked separately as “special order.”

  • In case of the return of used or incomplete goods, the Seller has the right not to satisfy the Buyer’s withdrawal request or offset the cost of the decrease in the value of the goods from the purchase amount returned to the Buyer.

  • If the Buyer does not return the goods within 14 days from the day of submitting the withdrawal statement, the Seller has the right not to satisfy the withdrawal statement.

  • The desire to return the goods and the withdrawal from the sales contract can be reported to customer service based on the application sent by e-mail to the address eurolink@eurolink.ee.

  • When withdrawing from the sales contract, the goods can be returned to the Eurolink OÜ shop at Mustamäe tee 6b, Tallinn. The Buyer must cover the direct costs of returning the goods. If the condition of the Goods deteriorates, the Buyer is responsible for the decrease in value.

  • The purchase amount will be returned within 14 days after the returned item has arrived back to the Seller. EUROLINK OÜ returns the funds using the same payment method the Buyer used when making the payment. In the case of a payment made by credit card, a transaction cancellation request has to be submitted to the card payment center.

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